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Return and Exchange Policy
Click on “Orders”.
Click on “View”.
In case you want to refund one item from the invoice, click on “Ask for a refund” button, below the item.
In case you want to refund the entire order, click on “Refund my entire order”.
Didn’t log in before you placed the order? Contact us on info@evangelineparis.co
Our courier will pick up the item within 2-3 working days. Items returned must be in good condition with the original packaging.
We do not return a refunded item that is damaged, worn, washed or altered in any way.
It will take 5 – 7 working days for the refund to be transferred to your bank account.
Incase of return, 1 KD shall be deducted as delivery charges.
Incase of exchange, Delivery will be charged ( 1 KD ).
In-stock items shall be delivered within 5 days max in Kuwait ( this may take a bit longer during sale periods ).
Costumers may be given the possibility of making an advance payment for certain items in which case you are able to make an advance purchase. This will ensure that you receive this item in priority once they are ready to be delivered ( Pre-Order ).
In case of pre- orders, orders may take from 12 to 20 working days until they are ready to be delivered .
Any incorrect shipments and orders will be replaced at no extra cost.
If you wish to to return or exchange any item, you must inform us within 3 days of receipt of your order.
Incase of exchange and refund, items should be in good conditions and not used along with the original tag.
There is no refund or exchange on orders on demand.
We do not accept returned items that have been sent back without proper returns requests. Items should be in good condition, undamaged, all tags should be attached to them.
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